Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes
Job Summary
Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes.
Analyze operational data to identify trends, gaps, and opportunities for improvement, collaborating with teams to ensure alignment with client expectations and SLAs.
Drive standardization and automation of processes, facilitate training, and monitor the impact of business excellence initiatives using KPIs and dashboards.
Matching Summary
Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes.
Skills & Requirements
Must-have
Lean Six Sigma methodologies
process improvement initiatives
operational data analysis
BPO metrics and operations
standardization and automation
KPIs and dashboards
Nice-to-have
US healthcare insurance industry experience
influence and drive change
stakeholder management skills
Key Requirements
Bachelor's degree in business or related field
Lean Six Sigma certification
5+ years of experience in BPO/shared services
Proven track record of leading improvement initiatives