Staff Customer Success Manager

Buildkite

Us
Base: $160–170k; bonus/equity: not specified; bene...
On-site
8+ years in customer success or strategic account management
Experience with multi-million arr enterprise accounts
C-suite and board-level stakeholder engagement skills
The role involves owning end-to-end relationships with Buildkite's most strategic, multi-org enterprise customers while driving measurable business outcomes

Job Summary

  • The role involves owning end-to-end relationships with Buildkite's most strategic, multi-org enterprise customers while driving measurable business outcomes.
  • Candidates must demonstrate exceptional executive presence to engage C-suite leaders and translate technical platform investments into board-level business value.
  • Buildkite offers a remote-first culture with competitive compensation, meaningful work alongside innovative engineering teams, and opportunities for professional growth.

Matching Summary

The role involves owning end-to-end relationships with Buildkite's most strategic, multi-org enterprise customers while driving measurable business outcomes.

Salary

Base: $160–170K; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package

Skills & Requirements

Must-have

  • 8+ years in Customer Success or Strategic Account Management
  • Experience with multi-million ARR enterprise accounts
  • C-suite and board-level stakeholder engagement skills
  • Direct experience in CI/CD or developer infrastructure SaaS
  • Proven track record of building CS playbooks and mentoring teams

Nice-to-have

  • Hands-on familiarity with Buildkite or comparable CI/CD platforms
  • Player/coach experience with formal team leadership responsibilities
  • Experience shaping CS functions at early-stage developer-infrastructure companies
  • Familiarity with CS platforms like Gainsight, Vitally, or Catalyst
  • Experience partnering with Technical Account Managers in separated models

Key Requirements

  • 8+ years in Customer Success or Strategic Account Management
  • At least 3 years operating at Sr. CSM level or equivalent
  • Deep domain expertise in CI/CD, DevOps, or developer infrastructure SaaS
  • Demonstrated impact on team development and function-level playbook creation

Work Rights

Not specified

Tailored Resume

Cover Letter