Reservations Agent

Sofitel Sydney Wentworth

Brisbane City, Australia
On-site
Handle reservation requests
Process bookings, modifications, cancellations
Upsell room types and services
As a Reservations Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process

Job Summary

  • As a Reservations Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process.
  • We are seeking a professional and customer-focused Reservations Agent to join our team in Sofitel Brisbane Central.
  • Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.

Matching Summary

As a Reservations Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process.

Skills & Requirements

Must-have

  • Handle reservation requests
  • Process bookings, modifications, cancellations
  • Upsell room types and services
  • Problem solving guest complaints
  • Maintain accurate reservation records
  • Monitor room availability

Nice-to-have

  • Care and kindness at heart
  • Local sustainability initiatives
  • Empower meaningful impact
  • Support wellbeing initiatives
  • Sophisticated luxury accommodation

Key Requirements

  • Minimum one year experience
  • High school diploma or equivalent
  • Proficiency in hotel reservation systems
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter