Job Summary

• Manage and ensure timely resolution of all Technical Support critical issue cases for Robotic & Digital Solutions commercially available medical capital system products.
• Coordinate cross-functional resources to drive timely analysis, corrective action plans, and customer communication while ensuring compliance with applicable medical device regulations and company quality systems.
• Provide coaching and guidance to Tier 1 and Tier 2 support teams on critical issue identification, de-escalation tactics, and technical troubleshooting.

Matching Summary

Salary

Base: $118,000.00 - $203,550.00; Bonus/Equity: Not specified; Benefits: Eligible for Company’s consolidated retirement plan (pension) and savings plan (401(k)), long-term incentive program, vacation, sick time, holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Key Requirements

• 6 years of work experience in Technical Support, Field Service, Product Support, or advanced Customer Support of medical device capital equipment
• Bachelor's Degree in Electronics Engineering, Mechanical Engineering, Software Engineering, Biomedical Engineering or related field
• Knowledgeable of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance to ISO 13485 and 21 CFR 820

Work Rights