Competitive salary; not specified; various benefit...
Hybrid
Servicenow itsm tool proficiency
Microsoft intune management experience
Microsoft 365 package management
DXC Technology UK is seeking a Coordenador De Field Services to lead multidisciplinary teams in managing technical support and incident resolution, ensuring high service levels and continuous improvement. The ideal candidate should possess a degree in IT or related fields, extensive experience in technical support coordination, and proficiency in ITSM tools like ServiceNow
Job Summary
The role involves leading multidisciplinary Field Service teams to ensure high performance and collaboration within a modern workplace environment.
Candidates must guarantee strict adherence to contractual SLAs while monitoring XLAs to deliver an excellent end-user experience.
DXC Technology offers competitive salaries, various benefits, and a commitment to equity and work-life balance for its employees.
Matching Summary
Match Score: 85
DXC Technology UK is seeking a Coordenador De Field Services to lead multidisciplinary teams in managing technical support and incident resolution, ensuring high service levels and continuous improvement. The ideal candidate should possess a degree in IT or related fields, extensive experience in technical support coordination, and proficiency in ITSM tools like ServiceNow.
Salary
Competitive salary; Not specified; Various benefits included
Skills & Requirements
Must-have
ServiceNow ITSM tool proficiency
Microsoft Intune management experience
Microsoft 365 package management
Level 2 technical support coordination
SLA and XLA performance monitoring
Nice-to-have
Non-violent communication skills
Root cause analysis reporting
Process automation identification
High-performance team leadership
Resilient and proactive mindset
Key Requirements
Graduation in Information Technology or Engineering