Cascade Maverik: Customer Solutions Representative

Bauer Hockey LLC

Liverpool, NY, United States
Base: $18-$20 usd ph; bonus/equity: eligible for a...
On-site
2+ years customer service experience
Sap system proficiency preferred
Microsoft office fluency required
This role is a key member of the Sales and Customer Solutions Team responsible for delivering extraordinary customer solutions that meet or exceed expectations

Job Summary

  • This role is a key member of the Sales and Customer Solutions Team responsible for delivering extraordinary customer solutions that meet or exceed expectations.
  • The position involves responding to inquiries, managing orders, tracking shipments, and handling warranty returns using the SAP system.
  • Employees are eligible for an annual incentive plan, a generous benefits package including a 401(k) match, and an employee discount program.

Matching Summary

This role is a key member of the Sales and Customer Solutions Team responsible for delivering extraordinary customer solutions that meet or exceed expectations.

Salary

Base: $18-$20 USD per hour; Bonus/Equity: Eligible for annual incentive plan; Benefits: 401(k) with employer match, employee discount, casual & hybrid work environment

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • SAP system proficiency preferred
  • Microsoft Office fluency required
  • Order entry and tracking accuracy
  • Strong written and verbal communication

Nice-to-have

  • Empathy for customer situations
  • Resilience to criticism
  • Positive can-do attitude
  • Product knowledge of lacrosse gear
  • Ability to work overtime and travel

Key Requirements

  • BS or BA in Business or related field
  • 2+ years of relevant customer service experience
  • Fluency with Microsoft Office programs

Work Rights

Not specified

Tailored Resume

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