As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)
Job Summary
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
You will undertake a variety of technical functions including a primary focus on reconsiderations, appeals, and reviews of compensation entitlements.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
Skills & Requirements
Must-have
SRC Act expertise
Claims management
Technical advice and training
Dispute resolution and negotiation
Risk management principles
Nice-to-have
Customer-centric environment
Learning culture
Proactive claims management
World class customer experience
Key Requirements
Demonstrated ability in administering SRC Act claims
Demonstrated ability in technical advice and training under SRC Act
Demonstrated ability in dispute resolution, negotiation, mediation