This role focuses on the operational execution, stability, and continuous improvement of ServiceNow ITOM capabilities including Discovery and the CMDB
Job Summary
This role focuses on the operational execution, stability, and continuous improvement of ServiceNow ITOM capabilities including Discovery and the CMDB.
The successful candidate will act as a senior escalation resource for complex issues while providing guidance and mentoring to stakeholders.
Employees are eligible for a comprehensive benefits program including retirement savings with company match, insurance coverage, and paid-time off.
Matching Summary
This role focuses on the operational execution, stability, and continuous improvement of ServiceNow ITOM capabilities including Discovery and the CMDB.
Salary
Base: $70,000 - $118,750 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Retirement savings plan, insurance, paid-time off
Skills & Requirements
Must-have
ServiceNow ITOM capabilities
Discovery and CMDB operations
Infrastructure troubleshooting
Data normalization and reconciliation
Nice-to-have
Mentoring team members
Strategic input on ITOM vision
Continuous improvement mindset
Strong analytical skills
Key Requirements
Bachelor's degree in Computer Science or related field