Operations Engineer (uc)

Logicalis Inc

Singapore
On-site
Cisco unified communications
Troubleshooting uc systems
Ticketing platform management
Logicalis Inc is seeking an Operations Engineer in Singapore to support and manage Cisco Unified Communications systems. The ideal candidate should possess strong experience in troubleshooting UC and contact center solutions, as well as relevant technical knowledge and a customer-oriented mindset

Job Summary

  • Logicalis focuses on designing, supporting, and executing clients' digital transformation by uniting their vision with technology expertise and industry insights.
  • Responsibilities include managing the ticketing platform, troubleshooting Cisco Unified Communications systems, and identifying opportunities for system expansion.
  • The role requires experience managing and troubleshooting UC & Contact Centre Solutions, with a preference for candidates with relevant certifications like CCNP/CCIE Collab.

Matching Summary

Match Score: 85

Logicalis Inc is seeking an Operations Engineer in Singapore to support and manage Cisco Unified Communications systems. The ideal candidate should possess strong experience in troubleshooting UC and contact center solutions, as well as relevant technical knowledge and a customer-oriented mindset.

Skills & Requirements

Must-have

  • Cisco Unified Communications
  • Troubleshooting UC systems
  • Ticketing Platform Management
  • Customer correspondence
  • Vendor and client coordination

Nice-to-have

  • Industry trend awareness
  • User guide development
  • Customer environment knowledge
  • Onsite/remote site surveys

Key Requirements

  • Experience Managing & Troubleshooting UC & Contact Centre Solutions
  • Experience with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX, CMS, Webex CC, UCCE & PCCE
  • Knowledge of Cisco Telepresence and VC endpoints
  • Knowledge of handling wireless endpoint
  • Strong knowledge of DNS, TFTP, DHCP
  • Knowledge in SSL Certificate lifecycle management
  • Experience with Cisco Voice Gateways (ISR G2 / 4K), CUBE
  • Experience with MGCP, H.323 and SIP implementation
  • Experience in troubleshooting Voice routing and call quality issues
  • Deep knowledge for Advanced CUCM Dial Plan
  • Experience of 3rd part application integration with CUCM
  • Knowledge of advanced Cisco voice troubleshooting
  • Knowledge of Voice recording system
  • Graduates in relevant fields of studies
  • Willing to perform after office hours activities and standby duties

Work Rights

Not specified

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