お客様コンタクトセンター（コールセンター運営）

Banklife

Tokyo, Japan
Not specified; variable bonus based on individual ...
Hybrid
Customer service experience in call centers
Vendor management and negotiation skills
Basic pc proficiency with excel word outlook
This role is responsible for managing external call center vendors to ensure high-quality service delivery and operational efficiency

Job Summary

  • This role is responsible for managing external call center vendors to ensure high-quality service delivery and operational efficiency.
  • The position involves handling customer inquiries via phone, email, and chat while participating in new product and system implementation projects.
  • Employees benefit from a hybrid work arrangement, comprehensive social insurance, and a supportive culture focused on diversity and inclusion.

Matching Summary

This role is responsible for managing external call center vendors to ensure high-quality service delivery and operational efficiency.

Salary

Not specified; Variable bonus based on individual and company performance; Commuting expenses covered per company policy

Skills & Requirements

Must-have

  • Customer service experience in call centers
  • Vendor management and negotiation skills
  • Basic PC proficiency with Excel Word Outlook
  • Accurate administrative processing capabilities
  • Strong communication with cross-functional teams

Nice-to-have

  • Life insurance or financial industry background
  • Supervisory or team leader experience
  • KPI management and data analysis skills
  • Experience creating training manuals
  • Complaint resolution expertise

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • 3+ years of annuity or financial services experience
  • 1-3 years of supervisory or team leader experience

Work Rights

Not specified

Tailored Resume

Cover Letter