The role involves providing Level 1 and Level 2 desktop support for end-user computing environments across Windows and Apple platforms
Job Summary
The role involves providing Level 1 and Level 2 desktop support for end-user computing environments across Windows and Apple platforms.
Candidates will manage the full device lifecycle including installations, moves, adds, changes, and retirement while maintaining accurate asset inventory.
The position requires delivering high-quality customer service to all organizational levels while contributing to IT projects and process improvements.
Matching Summary
Match Score: 85
The role involves providing Level 1 and Level 2 desktop support for end-user computing environments across Windows and Apple platforms.
Skills & Requirements
Must-have
2-3 years IT support experience
Windows and macOS troubleshooting
iOS mobile device support
IMAC lifecycle management
ITIL service management principles
Nice-to-have
C-suite executive support experience
Audio Visual event support skills
Corporate event IT coordination
Structured documentation creation
Project leadership exposure
Key Requirements
Minimum 2-3 years in enterprise IT support
Experience with mid-size or large enterprise environments
Strong expertise in hardware and OS troubleshooting