Customer Experience Manager

RES

Yeovil, United Kingdom
Competitive salary; bonus available; benefits incl...
Experience in customer service management
Proven line management and coaching capability
Experience improving customer experience through operational delivery
The role involves supporting the end-to-end customer journey and managing day-to-day operational activities related to renewables project support

Job Summary

  • The role involves supporting the end-to-end customer journey and managing day-to-day operational activities related to renewables project support.
  • Candidates will be responsible for line managing customer service and operational team members while ensuring strong performance and wellbeing.
  • The company offers a competitive salary, bonus potential, a generous pension scheme matched up to 9%, and free access to healthcare.

Matching Summary

The role involves supporting the end-to-end customer journey and managing day-to-day operational activities related to renewables project support.

Salary

Competitive Salary; Bonus available; Benefits include annual leave, pension match up to 9%, and enhanced maternity/adoption leave

Skills & Requirements

Must-have

  • Experience in customer service management
  • Proven line management and coaching capability
  • Experience improving customer experience through operational delivery
  • Experience in renewables energy construction or regulated environments
  • Understanding of MCS or compliance-led operations

Nice-to-have

  • Strong performance engagement and wellbeing focus
  • Ability to lead and coach teams to high standards
  • Interest in developing skills through talent guild

Key Requirements

  • Line management experience required
  • Renewables or construction industry background preferred
  • Knowledge of MCS compliance operations required

Work Rights

Not specified

Tailored Resume

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