Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002
Job Summary
Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
Experience managing a customer contact operations function focused on inbound call processing and developing staffing strategies within a 24x7 call center environment.
Ensures program execution meets contract requirements and develops policies to adjust program activities for customer satisfaction.
Matching Summary
Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
Skills & Requirements
Must-have
Customer contact operations management
24x7 call center staffing
Staff management and development
Process improvement and standards
Contract requirements fulfillment
Nice-to-have
Expertise in specific platforms
Influencing diverse backgrounds
Team empowerment and productivity
Key Requirements
Ten (10) years progressive customer service experience
Minimum of five (5) years’ experience as a manager in a call center