Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Lead client service team
Motivate and mentor staff
Ensure exceptional client care
Leominster Animal Hospital seeks a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences while fostering a positive, team-oriented culture. The ideal candidate will exhibit strong leadership and communication skills, with a background in customer service and supervisory roles

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

Match Score: 85

Leominster Animal Hospital seeks a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences while fostering a positive, team-oriented culture. The ideal candidate will exhibit strong leadership and communication skills, with a background in customer service and supervisory roles.

Skills & Requirements

Must-have

  • Lead client service team
  • Motivate and mentor staff
  • Ensure exceptional client care
  • Handle escalated client concerns
  • Manage front desk scheduling

Nice-to-have

  • Compassionate and high-quality care
  • Positive and collaborative culture
  • Solutions-focused approach

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

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