Member Experience Lead Part Time

BJ's Wholesale Club

Utica, NY, United States
Base: $18.75 - $23.44; bonus/equity: not specified...
On-site
Excellent member service
Drive membership metrics
Front end operations
BJ's Wholesale Club is seeking a part-time Member Experience Lead in Utica, NY, who will oversee frontline team members, ensuring excellent member service and driving membership engagement in the absence of the Front End Manager

Job Summary

  • Oversees the frontline in the absence of the Front End Manager, coaching and developing all frontline team members to ensure excellent member service.
  • Drives membership metrics through acquisition, retention, loyalty and experience programs, and ensures efficient processing of member orders and requests.
  • BJ's Wholesale Club offers a comprehensive benefits package including weekly pay, free memberships, paid time off, health benefits, and a 401(k) plan.

Matching Summary

Match Score: 85

BJ's Wholesale Club is seeking a part-time Member Experience Lead in Utica, NY, who will oversee frontline team members, ensuring excellent member service and driving membership engagement in the absence of the Front End Manager.

Salary

Base: $18.75 - $23.44; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • excellent member service
  • drive membership metrics
  • front end operations
  • team member coaching
  • GOLD Member Standards

Nice-to-have

  • strategic thinking
  • culture of collaboration
  • inclusion and diversity
  • positive environment

Key Requirements

  • Prior leadership experience preferred
  • Prior Membership or sales knowledge and experience preferred
  • Prior cashier experience preferred
  • Basic math skills required

Work Rights

Not specified

Tailored Resume

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