Customer Success Management Digital Touch Manager

Aspen Technology

Bengaluru, India
Scalable digital customer success program
Early warning system
Data-driven approach
The objective of the position is to develop a scalable digital customer success program, an in-house early warning system and leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction

Job Summary

  • The objective of the position is to develop a scalable digital customer success program, an in-house early warning system and leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction.
  • Design and implement a data-driven approach to customer success, utilizing customer health metrics and product usage to proactively address customer needs and mitigate attrition risks.
  • The driving force behind our success has always been the people of AspenTech.

Matching Summary

The objective of the position is to develop a scalable digital customer success program, an in-house early warning system and leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction.

Skills & Requirements

Must-have

  • scalable digital customer success program
  • early warning system
  • data-driven approach
  • digital customer journey automation
  • outcome-focused digital engagements
  • digital touch motion management

Nice-to-have

  • innovation and collaborative partnerships
  • organizational and time management skills
  • broad understanding of technology trends

Key Requirements

  • Bachelor's degree required
  • Minimum 5 years' experience in similar role
  • Minimum 3 years' management experience
  • Proven track record of leading digital touch projects

Work Rights

Not specified

Tailored Resume

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