Job Summary

• Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, iPhone, iPad, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations.
• Key Responsibilities PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, iPhone, iPad, and PC peripherals and/or electronic equipment.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

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Skills & Requirements

Key Requirements

• A+ certification or equivalent
• OEM certifications (Dell, Lenovo, Apple, etc.)
• Jamf Pro Certification
• Business Level Japanese
• English Conversation level

Work Rights