Senior Technical Support Engineer

Jobgether

United States
Fully remote
Microsoft 365 environment expertise
Complex technical troubleshooting skills
Remote work capability
Jobgether is seeking a Senior Technical Support Engineer to provide expert IT support, particularly in Microsoft 365 environments, for a partner company. The role involves troubleshooting complex issues, strategic improvements, and enhancing IT service delivery in a fully remote environment

Job Summary

  • This role serves as a key technical expert and escalation point ensuring seamless IT support across a distributed organization.
  • You will handle complex technical challenges, particularly within Microsoft 365 environments, while delivering high-quality support to staff and leadership.
  • The position blends hands-on troubleshooting with strategic improvements to systems, processes, and documentation in a fully remote environment.

Matching Summary

Match Score: 85

Jobgether is seeking a Senior Technical Support Engineer to provide expert IT support, particularly in Microsoft 365 environments, for a partner company. The role involves troubleshooting complex issues, strategic improvements, and enhancing IT service delivery in a fully remote environment.

Skills & Requirements

Must-have

  • Microsoft 365 environment expertise
  • Complex technical troubleshooting skills
  • Remote work capability

Nice-to-have

  • Strategic system improvement mindset
  • Strong documentation abilities
  • Leadership support experience

Key Requirements

  • Experience with Microsoft 365
  • Senior level technical support background

Work Rights

Not specified

Tailored Resume

Cover Letter