Service Operations & Governance Analyst

Kyndryl

**
Itil 4 concepts understanding
Service level management support
Excel data consolidation skills
** Kyndryl is seeking a Service Operations & Governance Analyst to support IT service management activities, focusing on data consolidation, reporting, and governance. The ideal candidate will have experience in IT operations and a basic understanding of ITIL® 4 concepts, along with strong organizational skills. **

Job Summary

  • The role supports Service Level Management activities through data collection, consolidation, and validation to ensure accurate service reporting.
  • Kyndryl offers a dynamic, hybrid-friendly culture with Be Well programs designed to support financial, mental, physical, and social health.
  • Employees have access to cutting-edge learning opportunities including certifications from Microsoft, Google, and Amazon to fuel career growth.

Matching Summary

Match Score: 75

** Kyndryl is seeking a Service Operations & Governance Analyst to support IT service management activities, focusing on data consolidation, reporting, and governance. The ideal candidate will have experience in IT operations and a basic understanding of ITIL® 4 concepts, along with strong organizational skills. **

Skills & Requirements

Must-have

  • ITIL 4 concepts understanding
  • Service Level Management support
  • Excel data consolidation skills
  • ITSM tool reporting experience
  • Documentation management proficiency

Nice-to-have

  • Strong organizational abilities
  • Global team communication skills
  • Vendor information management
  • Continual improvement tracking
  • Flexible supportive environment

Key Requirements

  • 1+ years IT operations or ITSM support experience
  • Intermediate to advanced English proficiency
  • Bachelor's degree in IT or related field preferred

Work Rights

Not specified

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