Senior Customer Experience & Relations Executive #Automotive Industry #NKC

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
End-to-end customer feedback management
Voice of customer data analysis
Complex case coordination
The role involves managing customer feedback from end to end, ensuring timely responses and appropriate escalations

Job Summary

  • The role involves managing customer feedback from end to end, ensuring timely responses and appropriate escalations.
  • Candidates will analyze customer feedback data to support service improvement initiatives and monitor satisfaction metrics.
  • The position requires coordinating customer experience review meetings and preparing detailed reports with KPIs and action plans.

Matching Summary

Match Score: 85

The role involves managing customer feedback from end to end, ensuring timely responses and appropriate escalations.

Skills & Requirements

Must-have

  • End-to-end customer feedback management
  • Voice of Customer data analysis
  • Complex case coordination
  • Customer experience standards monitoring
  • KPI and report preparation

Nice-to-have

  • Professional communication skills
  • Brand consistency adherence
  • Cross-functional team collaboration
  • Service journey improvement mindset

Key Requirements

  • Experience in customer experience governance
  • Ability to handle sensitive customer cases
  • Strong analytical skills for VOC data

Work Rights

Not specified

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