Customer Service Specialist

DICK'S Sporting Goods

Christiansburg, VA, US
Not specified (assumed to be in-store due to the nature of the role)
Excellent customer experience delivery
Front-end operations management
Register coverage and cash handling
DICK'S Sporting Goods is seeking a Customer Service Specialist to enhance customer experiences by providing exceptional service and support at their Christiansburg, VA location. The ideal candidate will have a strong customer focus, retail experience, and the ability to foster an inclusive environment

Job Summary

  • The Customer Service Specialist is responsible for creating an exceptional shopping experience by proactively approaching customers to understand their needs.
  • This role serves as the primary customer service provider at the front end while supporting cashiers through complex transactions and monitoring department presentation standards.
  • The position requires promoting company programs such as loyalty participation and warranty sales while maintaining a safe and inclusive environment for all teammates and customers.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Customer Service Specialist to enhance customer experiences by providing exceptional service and support at their Christiansburg, VA location. The ideal candidate will have a strong customer focus, retail experience, and the ability to foster an inclusive environment.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations management
  • Register coverage and cash handling
  • Merchandising and presentation standards
  • Team scheduling and workflow direction

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Action-oriented decision-making abilities
  • Collaborative teamwork approach
  • Product knowledge in sports equipment

Key Requirements

  • Ability to lift 15 to 35 lbs items occasionally
  • Ability to stand or walk for up to 4 hours
  • Prior retail sales or cashier experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter