Night Duty Manager

Sofitel Brisbane Central

Phu Quoc, Vietnam
On-site
Manage and supervise staff tasks
Conduct front and back of house inspections
Handle guest complaints tactfully
The Night Duty Manager is responsible for managing the night shift team and ensuring the highest quality service is delivered while maintaining department standards

Job Summary

  • The Night Duty Manager is responsible for managing the night shift team and ensuring the highest quality service is delivered while maintaining department standards.
  • This role involves conducting inspections across various hotel areas, handling guest needs and complaints efficiently, and overseeing revenue control and billing accuracy.
  • The position requires providing management presence, motivating staff, conducting training, and ensuring compliance with safety, security, and loss control policies.

Matching Summary

The Night Duty Manager is responsible for managing the night shift team and ensuring the highest quality service is delivered while maintaining department standards.

Skills & Requirements

Must-have

  • Manage and supervise staff tasks
  • Conduct front and back of house inspections
  • Handle guest complaints tactfully
  • Analyze rooms revenue and approve discounts
  • Coordinate overbooking and relocations
  • Ensure safety and security compliance
  • Conduct night audit process

Nice-to-have

  • Meet and greet VIPs
  • Provide team motivation and training
  • Good knowledge of MS Office
  • Multilingual communication skills

Key Requirements

  • Diploma in Tourism or Hospitality Management
  • Minimum 2 years relevant experience
  • Excellent English proficiency

Work Rights

Not specified

Tailored Resume

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