Customer Fulfilment Specialist

165

Not specified
Manage end-to-end order-to-serve process
Coordinate with third-party logistics providers
Ensure otif and fill rate compliance
Opella is seeking a Customer Fulfilment Specialist to manage end-to-end order fulfillment and distribution operations. The candidate will work closely with third-party logistics and cross-functional teams to ensure timely product delivery and high service standards

Job Summary

  • Opella is a globally certified B Corp company dedicated to bringing health into people's hands through self-care products.
  • The role involves managing the full order-to-serve process while coordinating with 3PL partners and transport providers to ensure timely delivery.
  • Candidates must possess fluency in both English and Arabic to effectively manage customer care and logistics operations.

Matching Summary

Match Score: 85

Opella is seeking a Customer Fulfilment Specialist to manage end-to-end order fulfillment and distribution operations. The candidate will work closely with third-party logistics and cross-functional teams to ensure timely product delivery and high service standards.

Skills & Requirements

Must-have

  • Manage end-to-end order-to-serve process
  • Coordinate with third-party logistics providers
  • Ensure OTIF and fill rate compliance
  • Handle customer claims and returns
  • Oversee import operations and customs clearance

Nice-to-have

  • Prior team management experience
  • Continuous improvement initiative leadership
  • Strong stakeholder management skills
  • Analytical mindset for root cause analysis

Key Requirements

  • Bachelor's degree in Business Administration, Engineering, or Supply Chain
  • 2–3 years of experience in customer fulfilment or logistics
  • Fluency in English and Arabic languages
  • Experience working with 3PL providers

Work Rights

Not specified

Tailored Resume

Cover Letter