Customer Service Manager

Lautenbach Recycling

Mount Vernon, WA, United States
Hybrid (some remote work flexibility available)
Customer service operations oversight
Team leadership and development
Process improvement initiatives
Lautenbach Recycling is seeking a Customer Service Manager to enhance its customer service team and ensure exceptional service delivery across its operations. The ideal candidate should possess strong leadership and problem-solving skills, with a focus on team development and operational efficiency

Job Summary

  • This role is responsible for managing daily customer service activities, improving processes, and driving measurable performance results.
  • Key responsibilities include team leadership and development, customer service operations, process improvement, billing coordination, and cross-departmental collaboration.
  • Benefits include competitive hourly pay, company-paid L&I premiums, Employee Assistance Program, Paid Sick Leave, and Paid Time Off.

Matching Summary

Match Score: 85

Lautenbach Recycling is seeking a Customer Service Manager to enhance its customer service team and ensure exceptional service delivery across its operations. The ideal candidate should possess strong leadership and problem-solving skills, with a focus on team development and operational efficiency.

Skills & Requirements

Must-have

  • Customer service operations oversight
  • Team leadership and development
  • Process improvement initiatives
  • Billing coordination
  • Cross-departmental collaboration

Nice-to-have

  • Strong problem-solving skills
  • Exceptional customer experience
  • Team-focused organization
  • Continuous improvement culture

Key Requirements

  • Minimum 3 years customer service experience
  • Minimum 2 years leadership/supervisory experience
  • Experience with process improvement
  • Proficiency in Microsoft Office
  • Two year degree

Work Rights

Not specified

Tailored Resume

Cover Letter