Guest Service Agent

Hotel Chadstone Melbourne MGallery

Mascot, Australia
On-site
Exceptional guest service delivery
Handle guest inquiries and complaints
Check guests in and out
Hotel Chadstone Melbourne MGallery is seeking dedicated Casual & Part Time Guest Service Agents to support their Front Desk Team, ensuring exceptional service for guests. The role emphasizes a service-focused personality, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment

Job Summary

  • Join a hotel that is a member of the Accor network, offering opportunities for development and advancement.
  • Provide passionate, knowledgeable, and friendly service, assist guests with all enquiries and complaints, and ensure special requests are actioned appropriately.
  • Employee benefit card offering discounted rates at Accor worldwide, learning programs through our Academies, and the opportunity to develop your talent.

Matching Summary

Match Score: 85

Hotel Chadstone Melbourne MGallery is seeking dedicated Casual & Part Time Guest Service Agents to support their Front Desk Team, ensuring exceptional service for guests. The role emphasizes a service-focused personality, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Skills & Requirements

Must-have

  • Exceptional guest service delivery
  • Handle guest inquiries and complaints
  • Check guests in and out
  • Professional telephone manner
  • Maintain front desk cleanliness

Nice-to-have

  • Service focused personality
  • Positive and professional attitude
  • Responsible hospitality vision
  • Develop talent and grow globally

Key Requirements

  • Flexible 7-day roster availability
  • Strong personal integrity
  • Proven ability to manage time and multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter