The Senior Manager of Patient Intake will lead a department of 3 managers and over 60 Patient Intake Coordinators to improve patient quality of life
Job Summary
The Senior Manager of Patient Intake will lead a department of 3 managers and over 60 Patient Intake Coordinators to improve patient quality of life.
Success is measured by shifting the agent performance bell curve to the right and removing administrative friction from direct managers so they can focus on coaching.
Full-time team members are eligible for medical, dental, vision insurance, 401(k), paid time off, and career growth opportunities.
Matching Summary
The Senior Manager of Patient Intake will lead a department of 3 managers and over 60 Patient Intake Coordinators to improve patient quality of life.
Skills & Requirements
Must-have
Manage managers in high-volume SDR environment
Analyze performance data to identify gaps
Implement Delta Training programs for skill gaps
Maintain CRM and EMR documentation accuracy
Optimize call flow and lead management
Nice-to-have
Medical sales or patient intake background
Patient-first empathy combined with urgency
Systems thinking for building operational machines
Experience with HubSpot and Athena systems
Key Requirements
Proven track record managing managers in high-volume sales
Experience in high-volume patient intake or medical sales
Ability to diagnose Will vs. Skill performance problems