Era Agent

Bonneville International

Ohio, United States
Fully remote
Customer service and support
Analytical thinking and problem-solving
Workload prioritization
As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes

Job Summary

  • As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes.
  • At bp, we support our people to learn and grow in a diverse and exciting environment and offer benefits such as flexible working options, generous paid parental leave, and excellent retirement benefits.
  • This position is fully remote with no travel expected and requires working Sunday to Thursday with two possible shifts from 6:00am to 2:00pm EST or 8:00am to 4:00pm EST.

Matching Summary

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes.

Skills & Requirements

Must-have

  • Customer service and support
  • Analytical thinking and problem-solving
  • Workload prioritization
  • Conflict management skills
  • Business process improvement
  • Commercial acumen
  • Remote work capability

Nice-to-have

  • Creativity and innovation
  • Emotional intelligence
  • Sustainability awareness
  • Resilience in challenging situations
  • Strong communication skills
  • Customer-centric mindset

Key Requirements

  • Proven customer service experience
  • Demonstrated agility core practices
  • Strong verbal and written communication
  • Ability to manage and resolve conflicts
  • High self-awareness and emotional intelligence
  • Awareness of sustainability principles

Work Rights

Not specified

Tailored Resume

Cover Letter