Bi-lingual Pharmacy Tech Support Call Center Rep (work From Home)

IQVIA UK

Remote, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Fully remote
Bi-lingual english spanish required
Pharmacy technician experience required
Hipaa certified required
IQVIA UK is seeking a Bi-lingual Pharmacy Tech Support Call Center Representative for a fully remote contract position. The role involves providing support for payment assistance programs and requires proficiency in both English and Spanish, along with relevant experience in pharmacy and call center environments

Job Summary

  • This role serves as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program to provide payment assistance solutions.
  • Representatives are responsible for card activation, program eligibility verification, benefit explanations, and troubleshooting submission rejections.
  • The position is a 100% remote contract role with the opportunity to be converted to a full-time employee at IQVIA.

Matching Summary

Match Score: 85

IQVIA UK is seeking a Bi-lingual Pharmacy Tech Support Call Center Representative for a fully remote contract position. The role involves providing support for payment assistance programs and requires proficiency in both English and Spanish, along with relevant experience in pharmacy and call center environments.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Range of health and welfare and/or other benefits

Skills & Requirements

Must-have

  • Bi-lingual English Spanish required
  • Pharmacy Technician experience required
  • HIPAA certified required
  • Call center experience preferred
  • 40 hours per week availability

Nice-to-have

  • Experience in medical claim processing
  • Opus Health program familiarity
  • Problem resolution skills
  • Operational challenge recognition

Key Requirements

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certification required
  • 3+ years call center experience preferred
  • Must reside in the same country where job is located

Work Rights

Must reside in the US

Tailored Resume

Cover Letter