Guest Services Representative

Hendrick Lexus Charleston

Charleston, South Carolina, US
Guest reception and environment management
Phone call handling and message taking
Dealership software data entry
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs customers to the appropriate person or department.
  • Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest reception and environment management
  • Phone call handling and message taking
  • Dealership software data entry
  • Customer traffic and sales metric reporting
  • Maintaining a clean and comfortable facility

Nice-to-have

  • Providing a warm, positive, and happy environment
  • Demonstrating Core Values
  • Servant Leadership and Teamwork

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter