Principal, Customer Success Manager

Workday

**
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
** Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and will be key in establishing a foundation for customer success in a rapidly growing market. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include coordinating the customer relationship, acting as a liaison between product management and the customer, and developing success plans.
  • We offer the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and will be key in establishing a foundation for customer success in a rapidly growing market. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Promote two-way communication
  • Supervise solution adoption
  • Customer reference generation

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Experience with Workday/HCM/Payroll/Financials
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter