Fraud Specialist

Citigroup

Jacksonville, Florida, United States
Base: $20.05ph ($41,600 - $53,600 annually); bonus...
Hybrid
1-3 years relevant experience
Minimum 1 year customer service experience
Ability to process inbound and outbound calls
The Fraud Ops Specialist is an entry-level position responsible for performing thorough risk assessments on account activity while delivering exceptional customer service

Job Summary

  • The Fraud Ops Specialist is an entry-level position responsible for performing thorough risk assessments on account activity while delivering exceptional customer service.
  • Employees receive competitive rates starting at $20.05 per hour along with Day 1 health benefits and a 401(k) match.
  • The role requires investigating potential fraud activity on credit card accounts and contacting members to verify charges.

Matching Summary

The Fraud Ops Specialist is an entry-level position responsible for performing thorough risk assessments on account activity while delivering exceptional customer service.

Salary

Base: $20.05/hr ($41,600 - $53,600 annually); Bonus/Equity: Discretionary and formulaic incentive awards; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 1-3 years relevant experience
  • Minimum 1 year customer service experience
  • Ability to process inbound and outbound calls
  • High attention to detail with data interpretation

Nice-to-have

  • Clear and concise written communication skills
  • Unbiased approach in diverse working environment
  • Collaborative team environment participation

Key Requirements

  • High School diploma or equivalent
  • Resume must be attached for consideration
  • Completion of on-site training at Jacksonville facility

Work Rights

Not specified

Tailored Resume

Cover Letter