Passenger Service Account Manager - Ground Handling

Alliance Ground International (AGI)

**
Manage ground operations activities
Ensure contract/regulatory compliance
Conduct periodic audits
** Alliance Ground International (AGI) seeks a Passenger Service Account Manager to oversee ground operations, ensuring compliance with regulations and delivering exceptional customer service. The ideal candidate should possess strong management skills and experience in ground handling, with a focus on safety and efficiency. **

Job Summary

  • Alliance Ground International is a leading independent ground handling company serving over 100 airlines across 61 airports in the U.S. and Canada.
  • The Account Manager role involves managing, directing, and coordinating all ground operations activities to ensure contract compliance and customer satisfaction.
  • Responsibilities include personnel training, safety program management, KPI monitoring, and conflict resolution to drive operational efficiency and service quality.

Matching Summary

Match Score: 75

** Alliance Ground International (AGI) seeks a Passenger Service Account Manager to oversee ground operations, ensuring compliance with regulations and delivering exceptional customer service. The ideal candidate should possess strong management skills and experience in ground handling, with a focus on safety and efficiency. **

Skills & Requirements

Must-have

  • Manage ground operations activities
  • Ensure contract/regulatory compliance
  • Conduct periodic audits
  • Develop and implement policies
  • Lead by example service delivery
  • Monitor and report KPIs

Nice-to-have

  • Customer focused and analytical
  • Integrity, fairness, attitude, respect
  • Team player

Key Requirements

  • Associates degree or 3-5 years related experience
  • Valid US driver's license
  • Ground handling management experience preferred
  • Ability to lift 50-70 lbs
  • Successful completion of airport badging process

Work Rights

Not specified

Tailored Resume

Cover Letter