Head Of Customer & Information Technology Planning & Performance Management

AIA Australia

Hochiminh City, Vietnam
Strategic planning
Performance management
Business partnering
Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function

Job Summary

  • Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function.
  • Acting as the strategic integrator across CIT, enabling effective business partnering, communication, change activation, and cross-functional coordination.
  • Develop and execute the department’s vision and strategy to enhance customer experience and operational excellence.

Matching Summary

Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function.

Skills & Requirements

Must-have

  • strategic planning
  • performance management
  • business partnering
  • transformation agenda
  • customer experience enhancements
  • operational execution
  • cross-functional coordination

Nice-to-have

  • driving change adoption
  • process improvement
  • cost optimization
  • risk and compliance management
  • customer-focused initiatives
  • continuous improvement
  • high-performance culture

Key Requirements

  • 10-12 years experience
  • Bachelor's degree
  • MBA or postgraduate qualification preferred
  • Financial services experience
  • Experience with senior executives
  • Experience with Group-level reporting

Work Rights

Not specified

Tailored Resume

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