Service Desk Technician

Jack Henry

Monett, MO, US
Base: $34,400 - $45,000; bonus/equity: not specifi...
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Minimum 18 months technical support experience
Available for on-call duties including holidays
Willingness to work various shift schedules
** Jack Henry is seeking a Service Desk Technician to provide Tier 1 technical support for employees, focusing on troubleshooting software, hardware, and network issues. The role requires strong communication skills, a customer-oriented approach, and a willingness to work varying shifts, including weekends. **

Job Summary

  • The role involves providing Tier 1 technical support to associates using software, hardware, and computer systems through multiple channels including phone, email, and Teams Instant Message.
  • Candidates must be available to assist with on-call duties during holidays and work various shift schedules including weekends as needed.
  • Jack Henry values a culture of commitment where associates are empowered to rise to challenges and support one another through change.

Matching Summary

Match Score: 75

** Jack Henry is seeking a Service Desk Technician to provide Tier 1 technical support for employees, focusing on troubleshooting software, hardware, and network issues. The role requires strong communication skills, a customer-oriented approach, and a willingness to work varying shifts, including weekends. **

Salary

Base: $34,400 - $45,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits supporting physical, mental, and financial health

Skills & Requirements

Must-have

  • Minimum 18 months technical support experience
  • Available for on-call duties including holidays
  • Willingness to work various shift schedules

Nice-to-have

  • Bachelor's degree in IT or Computer Science
  • Excellent communication skills with non-technical users
  • Patient approach to dealing with difficult customers

Key Requirements

  • 18 months minimum experience in technical support environment
  • Must live within 70-mile radius of specified office locations
  • Availability for onsite interview or in-person onboarding

Work Rights

Not specified

Tailored Resume

Cover Letter