Client Support Professional - Itasca, Il

Downers Grove Bank & Trust Co

Itasca, IL, United States
$50,000-$65,000; bonus eligible; medical, dental, ...
High touch support for commercial clients
Serve as liaison between departments
Handle daily customer requests
The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations

Job Summary

  • The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.
  • Handle daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, perform advances, transfers, payoffs and pay downs on loan.
  • Wintrust offers a competitive pay and annual discretionary bonus eligible, comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement.

Matching Summary

The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

Salary

$50,000-$65,000; Bonus eligible; Medical, Dental, Vision, Life, 401k with match, Tuition Reimbursement

Skills & Requirements

Must-have

  • High touch support for commercial clients
  • Serve as liaison between departments
  • Handle daily customer requests
  • Troubleshoot and investigate customer issues
  • Onboard new clients
  • Support Relationship Managers

Nice-to-have

  • Award-winning culture
  • Relationship-focused service
  • Family-friendly work hours
  • Promote from within culture

Key Requirements

  • Minimum 3 years banking experience
  • Strong knowledge of account opening
  • Commercial loan servicing preferred
  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • Knowledge of banking processing standards
  • High school diploma required

Work Rights

Not specified

Tailored Resume

Cover Letter