Job Summary

• Provide hands-on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Conduct real time monitoring to ensure application OLA/ Service Level Agreements (SLAs) are achieved and maximum application availability (up time) using an array of monitoring tools.
• Deutsche Bank provides access to physical, emotional, and financial wellness benefits that allow colleagues to stay financially secure and strike balance between work and home.

Matching Summary

Salary

Base: $60,000 - $92,500; Bonus/Equity: Not specified; Benefits: Health and wellbeing benefits, retirement savings plans, parental leave, family building benefits

Skills & Requirements

Key Requirements

• Extensive experience as an analyst providing IT support
• Experience with Google Cloud Platform applications
• Experience with Red Hat Linux
• Experience with ITRS Geneos monitoring tool
• Experience in a production support environment
• Experience in financial or banking sectors

Work Rights