Senior Customer Success Enablement Manager

Restaurant365

Austin, TX, USA
On-site
Design and deliver programs
Improve retention and expansion
Cs/s leadership partnership
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations

Job Summary

  • Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations.
  • This role requires a strategic, execution-focused, and collaborative Senior Manager to design and deliver programs that improve retention, expansion, and execution quality across Customer Success and Support.
  • Success in this role is measured by improved retention and expansion execution quality, faster time-to-productivity for new hires, and increased adoption of core CS workflows.

Matching Summary

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations.

Skills & Requirements

Must-have

  • design and deliver programs
  • improve retention and expansion
  • CS/S leadership partnership
  • onboarding and coaching frameworks
  • drive measurable outcomes
  • tool adoption and workflow consistency

Nice-to-have

  • strategic and execution-focused
  • collaborative team player
  • evolving and improving culture
  • empowering team members

Key Requirements

  • Senior IC role
  • Hybrid work schedule

Work Rights

Not specified

Tailored Resume

Cover Letter