Rayton Solutions Pte. Ltd. is seeking a Senior Desktop Support Engineer for its IT team at Changi Airport, where the role involves providing advanced technical support and mentoring junior staff. The ideal candidate will have significant experience in IT support, particularly in Windows and macOS environments, and a strong customer service orientation
Job Summary
This role serves as an escalation point for complex technical issues while mentoring junior team members.
The engineer will deliver high-quality support to senior leadership and VIP users across multiple platforms.
Responsibilities include installing, configuring, and maintaining operating systems and security tools in compliance with IT policies.
Matching Summary
Match Score: 85
Rayton Solutions Pte. Ltd. is seeking a Senior Desktop Support Engineer for its IT team at Changi Airport, where the role involves providing advanced technical support and mentoring junior staff. The ideal candidate will have significant experience in IT support, particularly in Windows and macOS environments, and a strong customer service orientation.
Skills & Requirements
Must-have
Windows and macOS environment expertise
Microsoft 365 and enterprise tools
Active Directory and ITSM platforms
TCP/IP DNS DHCP VPN networking
Hardware software troubleshooting
Nice-to-have
Mentorship of junior staff
VIP user support experience
IT project management skills
Strong customer service orientation
Cross-functional collaboration
Key Requirements
Minimum 4 years IT support experience
At least 2 years in a senior or lead role
Diploma or Degree in Information Technology or Computer Science
Familiarity with ServiceNow or Jira ITSM platforms