Customer Service Representative – South Bend, IN

Maximus

South Bend, IN, United States
Base: $18.00ph; bonus/equity: performance-based bo...
On-site
High volume inbound call handling
Medicaid snap tanf program knowledge
State eligibility system data entry
The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction

Job Summary

  • The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.
  • Employees will process applications, validate income, assess eligibility, and manage case referrals using the State eligibility system in a fast-paced environment.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement starting May 21, 2026.

Matching Summary

The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.

Salary

Base: $18.00/hr; Bonus/Equity: Performance-based bonuses included; Benefits: Comprehensive insurance, 401K matching, PTO, and wellness resources

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Medicaid SNAP TANF program knowledge
  • State eligibility system data entry
  • Critical thinking and problem solving
  • 40 keystrokes per minute typing speed

Nice-to-have

  • Empathy and professional communication
  • Team player with independent work ability
  • Experience in client service roles
  • Ability to handle complex inquiries
  • Strong organizational skills

Key Requirements

  • High school diploma or GED required
  • 0-2 years of relevant professional experience
  • Proven customer support experience preferred
  • Some college or college degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter