Bilingual (french And English) Customer Service Representative
Royal Bank of Canada
Mississauga, Canada
Bilingualism in english and french
Excellent oral and written communication skills
Ability to navigate multiple systems
You will interact with clients over the phone, providing insurance answers related to their policy details and responding to email inquiries
Job Summary
You will interact with clients over the phone, providing insurance answers related to their policy details and responding to email inquiries.
The role offers a Total Rewards program including flexible benefits, work/life balance, career development programs, and competitive pay with high earning potential.
RBC values an inclusive workplace with shared values of Client First, Integrity, Collaboration, Respect and Excellence, fostering respect, belonging and opportunity for all employees.
Matching Summary
You will interact with clients over the phone, providing insurance answers related to their policy details and responding to email inquiries.
Skills & Requirements
Must-have
Bilingualism in English and French
Excellent oral and written communication skills
Ability to navigate multiple systems
Strong attention to detail and problem resolution
Flexibility to work varied shifts
Ability to work independently in structured environment
Nice-to-have
Knowledge of life and health insurance products
Call centre experience
World-class client service skills
Time management and organizational skills
Professional, warm, and friendly client interaction
Key Requirements
Bilingualism in English and French
Flexibility to work Monday to Friday 8 am to 8 pm EST
Must meet technological and confidentiality requirements