Sr. Technical Account Manager, Customer Journeys

Disney Streaming

New York, NY, USA
Base: $135,400.00 - $181,600.00 (ny) / $141,600.00...
Hybrid
Technical account management
Customer journey mapping
Product & technology collaboration
Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys

Job Summary

  • Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys.
  • Operate at the intersection of commercial strategy and product/technology to optimize partner-integrated experiences across web, mobile applications, set-top boxes, and connected devices.
  • Continuously collaborate with Product and Engineering teams to drive scalable solutions and evolve best practices.

Matching Summary

Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys.

Salary

Base: $135,400.00 - $181,600.00 (NY) / $141,600.00 - $189,800.00 (SF); Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer Journey Mapping
  • Product & Technology Collaboration
  • Data Analysis & Insights
  • Executive-Level Presentations

Nice-to-have

  • Third-party partner collaboration
  • Subscription-based business experience
  • AI-enabled tools proficiency

Key Requirements

  • Minimum of 7 years of experience
  • Bachelor’s degree in engineering, computer science, or related field, or equivalent experience
  • Willingness to travel domestically and internationally

Work Rights

Not specified

Tailored Resume

Cover Letter