Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. The role involves communication between customers and dealerships, focusing on customer satisfaction improvement initiatives
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. The role involves communication between customers and dealerships, focusing on customer satisfaction improvement initiatives.
Salary
$20.00-$22.00; Not specified; Not specified
Skills & Requirements
Must-have
customer satisfaction improvement
liaison between dealership and customers
track and trend customer concerns
FreshDesk Omni Program
handle Better Business Bureau reviews
Nice-to-have
positive attitude
team player
Key Requirements
Warranty Claims or Collections experience highly preferred
Basic computer skills
High School graduate or equivalent, 18 years or older required