The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met
Job Summary
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Matching Summary
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
Skills & Requirements
Must-have
customer order placement
negotiating sale and purchase price
customer relationship building
inventory sourcing
cost effective shipping determination
complex customer inquiries
Nice-to-have
driving process improvements
quality and safety responsibility
coaching less experienced staff
Key Requirements
High school diploma or GED
Five (5) or more years of related experience
Excellent communication skills
Ability to multi-task and time management skills
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail