Base: $79,000 to $99,000; bonus/equity: up to 16% ...
Customer service experience
Call center environment
Spanish/english bilingual
This position is operational & supervisory in nature and ensures that high quality customer service is delivered
Job Summary
This position is operational & supervisory in nature and ensures that high quality customer service is delivered.
The performance of the team has an immediate and high impact on the business operation of the company.
Supervisors provide employee development and training and may present both internally/externally, including to regulatory and customer representatives.
Matching Summary
This position is operational & supervisory in nature and ensures that high quality customer service is delivered.
Salary
Base: $79,000 to $99,000; Bonus/Equity: up to 16% bonus; Benefits: Not specified
Skills & Requirements
Must-have
Customer service experience
Call center environment
Spanish/English bilingual
Handle escalated customer calls
Employee development and training
Nice-to-have
Managing a unionized workforce
Account collections experience
Process improvement orchestration
Key Requirements
Seven years customer service experience
Progressive responsibility in call center
Demonstrated leadership accomplishments
Bachelor's degree with 3 years experience OR 5+ years advanced experience