The role is responsible for delivery of complex and bespoke customer installations, customer site visits for escalated product fault diagnosis, repairs and replacement and technical customer Training
Job Summary
The role is responsible for delivery of complex and bespoke customer installations, customer site visits for escalated product fault diagnosis, repairs and replacement and technical customer Training.
You will be a technical customer facing expert, able to communicate clearly and easily with both business and technical contacts.
This is a terrific opportunity to work for a Global leader in SaaS & Hardware, delivering cutting-edge products for their customers.
Matching Summary
The role is responsible for delivery of complex and bespoke customer installations, customer site visits for escalated product fault diagnosis, repairs and replacement and technical customer Training.
Skills & Requirements
Must-have
Customer facing technical expert
Gather customer requirements
Configure business configuration on platform
Diagnose and resolve vehicle equipment faults
Vehicle telematics, comms and video systems
Hands-on skills for onsite support
Nice-to-have
Think out of the box
Commercially aware
Work independently and as part of a team
Build relationships with stakeholders
Meticulous attention to detail
Key Requirements
University Degree in Business, Engineering or equivalent