Analyst

Johnson Controls

Timely card application processing
Resolve incorrect charges and payment issues
Analyze cardholder reports for noncompliance
Provide customer satisfaction through timely card application processing and coordination with relevant teams to resolve issues

Job Summary

  • Provide customer satisfaction through timely card application processing and coordination with relevant teams to resolve issues.
  • Assist in daily operations of the credit card program, including setting up new card members, canceling cards, and maintaining credit status.
  • Participate in credit card related enhancement projects and manage task prioritization within agreed upon timelines.

Matching Summary

Provide customer satisfaction through timely card application processing and coordination with relevant teams to resolve issues.

Skills & Requirements

Must-have

  • Timely card application processing
  • Resolve incorrect charges and payment issues
  • Analyze cardholder reports for noncompliance
  • Communicate cardholder noncompliance to management
  • Resolve customer service issues related to card use
  • Manage program and project task prioritization

Nice-to-have

  • Strong customer service skills
  • Ability to interact with all levels
  • High-Performance Culture
  • Drive mindsets and behaviors

Key Requirements

  • 2-year degree or equivalent experience
  • 2 years minimum experience

Work Rights

Not specified

Tailored Resume

Cover Letter