Customer Success Manager

Thales Group

Maynila, Philippines
5+ years sales or account executive experience
Payment ecosystem knowledge tokenization digital wallet
Saas solutions and cloud technology understanding
The Customer Success Manager will act as the main point of contact for key customers to drive long-term account success and value

Job Summary

  • The Customer Success Manager will act as the main point of contact for key customers to drive long-term account success and value.
  • This role requires leveraging customer data to identify improvement areas and trigger opportunities for sales expansion within the contract scope.
  • Thales is a global technology leader trusted by governments and enterprises, offering a supportive culture focused on respect and collaboration.

Matching Summary

The Customer Success Manager will act as the main point of contact for key customers to drive long-term account success and value.

Skills & Requirements

Must-have

  • 5+ years sales or Account Executive experience
  • Payment ecosystem knowledge tokenization digital wallet
  • SaaS solutions and cloud technology understanding
  • Experience with Financial Institutions in Philippines
  • Data-driven strategic thinking and analysis
  • C-suite relationship building and influence

Nice-to-have

  • Strong leadership and crisis management skills
  • Agile delivery model familiarity
  • Outstanding organizational agility
  • Ability to travel domestically up to 50%
  • Proficiency in English communication

Key Requirements

  • Minimum 5 years experience in sales or Account Executive role
  • Degree in Business, Marketing, Engineering or equivalent work experience
  • Understanding of payment ecosystem in Philippines market
  • Proven ability to identify upsell and expansion opportunities

Work Rights

Not specified

Tailored Resume

Cover Letter