Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Hands-on automation experience
Programme management skills
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities at scale

Job Summary

  • This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities at scale.
  • You will own delivery end to end, working with significant autonomy to bring initiatives from scoping through to production and iteration.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows without being overwhelmed by operational fragmentation.

Matching Summary

This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation experience
  • Programme management skills
  • API and webhook integration
  • Low-code workflow platforms

Nice-to-have

  • Experience in remote-first environment
  • AI-assisted development tools usage
  • Strong documentation practices
  • Fluent English communication

Key Requirements

  • Manager of one mindset
  • Technical confidence to debug code
  • Experience deploying AI agents in production

Work Rights

Not specified

Tailored Resume

Cover Letter