Job Summary

• The CX Strategy & Insights team is responsible for operationalizing customer insights through a unified Net Promoter System that gathers, analyzes, and acts on feedback.
• You will help bridge the gap between raw data and strategic execution, ensuring that our customer experience (CX) initiatives are supported by robust 'single source of truth' architectures.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $99,400 - $150,300 annually; Base: $118,900 - $163,500 annually in select SF/NYC metro areas; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• Bachelor’s degree in Business, Analytics, Statistics, or related field
• 4+ years of experience in data-related research
• Professional experience in SaaS organization
• Proficiency in SQL, Python, R, and Tableau
• Proven ability to translate complex data insights

Work Rights