Business Care Partner

SBDINC

Damparis, France
Order processing and dispute resolution
Customer communication via email and phone
Sap knowledge
Be the first and main contact person for the customer within the supply chain and ensure the complete execution of all orders until requests and disputes are resolved

Job Summary

  • Be the first and main contact person for the customer within the supply chain and ensure the complete execution of all orders until requests and disputes are resolved.
  • Contribute to financial performance by proposing process simplifications, improvements, and automations while ensuring compliance with procedures.
  • Joining the Stanley Black & Decker team means working in an innovative, tech-driven, and highly collaborative environment with career growth opportunities and a diverse, inclusive culture.

Matching Summary

Be the first and main contact person for the customer within the supply chain and ensure the complete execution of all orders until requests and disputes are resolved.

Skills & Requirements

Must-have

  • Order processing and dispute resolution
  • Customer communication via email and phone
  • SAP knowledge
  • Basic supply chain understanding
  • Export documentation handling
  • Excel proficiency with formulas and pivot tables

Nice-to-have

  • Ability to work in a team
  • Organizational skills and diligence
  • Stress resistance
  • Customer orientation and service mindset
  • Continuous improvement mindset

Key Requirements

  • Bachelors degree or equivalent
  • Operational English proficiency
  • Knowledge of incoterms
  • Experience with CFIN is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter